Returns

Given the nature of our products (i.e. perishable goods) we do not accept returns. 

Refunds (if applicable)

Please submit a refund request for a lost or damaged product to dimmies@dimmies.direct. Once your refund request is received, you will be notified as such and your request will be reviewed. We will notify you of next steps thereafter within 5 business days.

If a refund request is accepted, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. 

Late or missing refunds (if applicable)

If 10 business days have passed and your approved refund was not processed, please check once more with your credit card or banking provider before following up with us in case there are any processing delays. 

If you’ve done all of this and you still have not received your refund yet, please contact us at dimmies@dimmies.direct

Damaged Orders 

If your order was damaged in transit, we will offer your a replacement or a refund. Please contact us at dimmies@dimmies.direct and include your order number as well as a photo of the damaged order.